Ordering from Distributors
Set up and place orders with Ingram Micro and TD Synnex.
Written By Victor Raessen
Last updated 20 days ago
Ordering from distributors
Salesbuildr supports placing orders directly with Ingram Micro and TD Synnex through the Procurement feature.
Which distributors support ordering
Ingram Micro order setup
Ingram Micro uses OAuth-based ordering across all markets:
Navigate to Settings > Distributors > Connections
Select your Ingram Micro connection
In the Order Configuration section, enter:
Customer Number — Your Ingram Micro account number
Client ID — OAuth client ID from your developer account
Client Secret — OAuth client secret
Save the configuration
Contact Ingram Micro to request API access and receive OAuth credentials.
TD Synnex order setup
TD Synnex ordering configuration varies by market:
Contact TD Synnex to request ordering API access for your market.
Placing orders
A quote is approved and ordered
Items matched to an order-capable distributor appear in the Procurement Queue
Review order details and confirm
Salesbuildr submits the order to the distributor API
Order status is tracked in the procurement view
For the full workflow, see Procurement.
Order status tracking
After placing an order, Salesbuildr tracks status through the distributor API including acknowledgment, shipping, and delivery tracking. Order history is visible per quote in the procurement detail view.
Troubleshooting
Order configuration not showing — Only Ingram Micro and TD Synnex have order fields.
Order submission fails — Verify ordering credentials and that your account has ordering permissions.
Order stuck in queue — Check for error messages. Common issues: invalid customer number, expired OAuth tokens, product unavailable.