Service Status

Status updates, planned maintenance, incident reports.

Written By Victor Raessen

Last updated 4 days ago

Transparency matters. When something goes wrong or we need to perform maintenance, we communicate openly about the impact and timeline.

Status page

Salesbuildr uses an external status page to report platform availability and incidents in real time. The status page shows:

  • Current status of all critical services
  • Active incidents with real-time updates
  • Planned maintenance windows with advance notice
  • Historical uptime data

Visit status.salesbuildr.com to check current status at any time. Subscribe to receive email notifications when incidents are reported or resolved.

Monitoring

Salesbuildr monitors platform health continuously using multiple systems:

  • Application performance monitoring — real-time tracking of API response times, error rates, and throughput across all regions
  • Real user monitoring — browser-side performance metrics for page loads and interactions
  • Infrastructure monitoring — server health, database performance, and queue processing times

Multi-region infrastructure

Salesbuildr operates across multiple geographic regions to provide low-latency access and data residency compliance:

RegionDomain pattern
Europe (EU)*.salesbuildr.com
Australia (AU)*.au1-salesbuildr.com
United States (US)*.us1-salesbuildr.com

Each region runs its own application stack (frontend, API, processors, distributor hub) with independent data storage. Incidents in one region do not affect other regions.

Incident communication

When an unplanned incident occurs:

  1. Detection — automated monitoring alerts the engineering team
  2. Acknowledgment — the incident is posted to status.salesbuildr.com
  3. Investigation — scope and root cause are identified, with periodic updates
  4. Resolution — the fix is deployed and verified
  5. Post-mortem — internal review to document what happened and prevent recurrence

Planned maintenance

We schedule maintenance windows during low-traffic hours. Planned maintenance is communicated at least 24 hours in advance on status.salesbuildr.com. Typical maintenance includes:

  • Database migrations and schema updates
  • Infrastructure upgrades
  • Security patches and dependency updates
  • Performance optimizations

Reporting an issue

If you're experiencing a problem that isn't reflected on the status page:

  1. Check status.salesbuildr.com for known incidents
  2. Try clearing your browser cache and refreshing
  3. Try the Troubleshooting guide for common fixes
  4. Contact support through the in-app chat widget or email support@salesbuildr.com
  5. Include your tenant URL, the affected feature, and any error messages

See also