Ordering from Distributors
Set up and place orders with Ingram Micro and TD Synnex.
Written By Victor Raessen
Last updated 4 days ago
Ordering from distributors
Salesbuildr supports placing orders directly with Ingram Micro and TD Synnex through the Procurement feature.
Which distributors support ordering
Ingram Micro order setup
Ingram Micro uses OAuth-based ordering across all markets:
- Navigate to Admin > Distributors > Connections
- Select your Ingram Micro connection
- In the Order Configuration section, enter:
- Customer Number — Your Ingram Micro account number
- Client ID — OAuth client ID from your developer account
- Client Secret — OAuth client secret
- Save the configuration
Contact Ingram Micro to request API access and receive OAuth credentials.
TD Synnex order setup
TD Synnex ordering configuration varies by market:
Contact TD Synnex to request ordering API access for your market.
Placing orders
- A quote is approved and ordered
- Items matched to an order-capable distributor appear in the Procurement Queue
- Review order details and confirm
- Salesbuildr submits the order to the distributor API
- Order status is tracked in the procurement view
For the full workflow, see Procurement.
Order status tracking
After placing an order, Salesbuildr tracks status through the distributor API including acknowledgment, shipping, and delivery tracking. Order history is visible per quote in the procurement detail view.
Troubleshooting
- Order configuration not showing — Only Ingram Micro and TD Synnex have order fields.
- Order submission fails — Verify ordering credentials and that your account has ordering permissions.
- Order stuck in queue — Check for error messages. Common issues: invalid customer number, expired OAuth tokens, product unavailable.